Beschreibung
Start: Jan./Feb. 2022Duration: April 2022 (extension very likely)
Working location: Heidelberg - Germany, 80 % remote work from GermanyTasks:
- Own the client aspects of service management for one or more outsourcing contracts.
- Lead the day-to-day management of contract operations and performance.
- Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
- Microsoft Identity Manager (MIM) (P2 - Intermediate)
- Salesforce Helpdesk and Product Support (P2 - Intermediate)
- SAP S/4HANA Cloud (P2 - Intermediate)
- Service Quality Management (P2 - Intermediate)
- SLA (Service-Level Agreement) Management (P2 - Intermediate)
- English (A2 - Intermediate)