Helpdesk Expert - Second Level Support, Windows #8785 8785

Beschreibung

• As a freelancer, you benefit from our strong market expertise and from stable, longstanding customer relationships.
• We offer a variety of national and international projects in some of the most prestigious companies among the top-performing technology sectors throughout Europe.
• Together with our customers, we create space for innovation and an environment in which you can work agile, flexible and free from inflexible hierarchies.
• It goes without saying, that fair contractual conditions and a fast, non-bureaucratic way of working are what matter most to us.

• Manage all incoming DICT related incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Distributed Operating Center DE
• Analyze incident root cause & propose solutions in a customized Windows client environment
• Involve other down-streamed support units for solution design
• Process customer change requests
• Manage the communication with customer during incident processing
• Cross country collaboration with other Operating Centers
• Familiar with used support tools HP Service Manager and Remedy

• network components such as router, switch, WLAN access
• telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
• DICT equipment, such as pc, laptop, fax, screens, (multifunction) printers, peripherals

• Server & Client OS W2K8 / W2K12, WINDOWS 7/10
• Windows OS standard and administration tools and interfaces
• OS near application (e.g. driver, MS Office)
• several years of professional experience as Windows OS administrator in complex banking IT environments
• Assertiveness in dealing with customer support situations
• Ability to communicate with clients and to transfer complex IT context

• ITIL process know how and experience
• Familiar with used support tools HP Service Manager and Remedy

Telefon:

E-Mail:

Ansprechpartner: Mark Körber