Beschreibung
• At minimum 6 Months to 2 years of experience in Windows Monitoring & Management• Good Communication skill (German Speaking and English-Speaking profiles separately)
• Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
• Basic Knowledge in ITSM tool IT user operations
• Basic Knowledge in Monitoring tool console operation for Infrastructure Management
• Answering the calls on the service numbers from Application and Infrastructure L3 team
• Create Incident tickets for outages/exceptions
• Respond to Alerts by following documented process
• Monitor Servers using tools
• Monitor Logs/Events
• Monitoring thresholds such as CPU Utilization, disk space etc.
• Monitoring mailbox
• Event evaluation with the help of knowledge databases
• Editing the ARS queues
• Receipt and processing of fault reports from customers
• Vendor Co-ordination
• Monitoring of the decentralized systems and the networks
• Install Approved OS/Security/Application patches
• Update Configuration Management Database
• Assist in troubleshooting application/Middleware teams in issues arising out of patches applied
• Hardware replacement
• Trouble shooting Name resolution problems
• Start/stop/bounce process
Contact:
Christian Hahnen ()