Beschreibung
We are looking for an experienced/Senior Operations and Support Engineer who will reinforce our support and maintenance team for an agile implementation of a statistical data science platform. As first line of defense for support and maintenance activities, you will be responsible for identifying root causes of incidents coming from production, the resolution of those incidents and problems in close cooperation with the development teams as well as ensuring proper communication with the customer and thorough documentation of the incidents. You will also be responsible for keeping the agreed SLA and communicate potential SLA risks and violations in a timely manner with the team lead, project management and according development streams.
- Job Title: Senior Operations and Support Engineer
- Location: Remote 100%
- Duration: 12 Months
- Language:English - (German good to have but not mandatory)
- Outside IR35
Required Skills:
5+ years working experience in operations and maintenance within a large-scale enterprise incl. Demonstrated knowledge of incidents in a time critical environment
Good knowledge of ITIL processes, preferably OSA or service operations
Strong service experience with process management, improvements, and reporting
Ability to collaborate and communicate across departments, vendors, and business units to ensure process adherence
Ability to analyze, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be
Structured and professional approach and having the ability to say No if deliveries do not match with agreed standards and quality gates
You have extensive experience dismantling Legacy systems while moving organizations onto modern technology stacks
A true team player who likes to contribute and benefit from working with others
Creative problem-solving ability and sound judgment - ability to use own initiative and take responsibility for decisions
Strong spoken and written communication skills in English (German is a plus) combined with very strong client service orientation
WHAT IS WAITING FOR YOU? You will be part of our third level support team (~5 people)
Ensure the third level support and maintenance activities within the running project and for production, incl. continuous improvement of relevant processes
Closely collaborate with the development and testing teams to identify root-causes of incidents Document best practices and workarounds to enable the 1st level support team
Support planning of required hot-fix release and maintenance releases; act as SPOC for all issues raised on production and plan issues resolution together with development and testing
Ensure adequate communication with our customers on incidents resolution or interim workarounds
WHAT IS YOUR STACK?
Python, Docker, Kubernetes, (R, R Shiny, Python Flask as an asset) HBase, Kafka, Camunda, (Hadoop,Nifi as an asset) GitLab, Jira, Confluence, Ansible, Artifactory, SonarQube, (HPSM as an asset) DevOps, CI/CD, ITIL