Beschreibung
Overall Experience: 10 plus plus yearsLocation:Germany, Stuttgart
Technical skills (Required)
10+ years of experience in customer facing roles.
Working knowledge of EUC operations including Remote support and Deskside support
Know how on ITIL Framework
ITIL Certification would be recommended
Experience in Stakeholder management
Experience in Partner management.
Language skills needed: English
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at across geographies.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team for coherence with Business requirements.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
Job Type: Full-time
Contract type: 6 months
Salary: Up to 500.00€ per day