Beschreibung
Overall Experience: 8 – 10 yearsLocation: Stuttgart, Germany
Technical skills (Required)
Should have managed small to medium teams delivering/managing IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects
Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2016
Language skills needed: German, English
Area of responsibilities
· Install and configure application monitoring and analytics tools.
· Implement the log analytic tools and provide right analytics to customers
· Responsible to build and implement security guidelines.
· Running the service operations in close cooperation with other IT process owners and service owners.
· Responsible to auditing incidents, changes and problem requests and providing feedback to team.
· Responsible for SLAs / KPIs and service quality
· Service definition, scoping and policy formulation: provide inputs to data center in order to design a scalable and robust architecture.
· Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.
· Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems.
· Capacity Management: monitor and review capacity metrics and present to location manager in order to ensure services are delivered within the defined thresholds set in the capacity management plan
· Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.
· Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.
Job Type: Full-time
Contract type: 6 months
Pay: Up to 550.00€ per day