Beschreibung
Job descriptionOverall Experience (in yrs.): 8 – 10 years
Location: Stuttgart, Germany
Technical skills (Required - Mandatory)
Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2016
Language skills needed
German, English
Area of responsibilities
· Install and configure application monitoring and analytics tools.
· Implement the log analytic tools and provide right analytics to customers
· Proactive problem management - providing solutions to technical and operational issues.
· Running the service operations in close cooperation with other IT process owners and service owners.
· Implement the changes one various environments and support go-live activities.
· Responsible to auditing incidents, changes and problem requests and providing feedback to team.
· Service definition, scoping and policy formulation: provide inputs to data center in order to design a scalable and robust architecture.
· Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.
· Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems
· Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.
· Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.
· Configuration management: Maintain accurate configuration information in order to ensure the data accuracy of IT services components and related infrastructure in the location.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: 420.00€ per day