Infra – Service Lead

Stuttgart, Baden-Württemberg  ‐ Vor Ort
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Beschreibung

Job description
Overall Experience (in yrs.): 8 – 10 years
Location: Stuttgart, Germany

Technical skills (Required - Mandatory)
Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2016

Language skills needed
German, English

Area of responsibilities

· Install and configure application monitoring and analytics tools.

· Implement the log analytic tools and provide right analytics to customers

· Proactive problem management - providing solutions to technical and operational issues.

· Running the service operations in close cooperation with other IT process owners and service owners.

· Implement the changes one various environments and support go-live activities.

· Responsible to auditing incidents, changes and problem requests and providing feedback to team.

· Service definition, scoping and policy formulation: provide inputs to data center in order to design a scalable and robust architecture.

· Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.

· Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems

· Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.

· Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.
· Configuration management: Maintain accurate configuration information in order to ensure the data accuracy of IT services components and related infrastructure in the location.

Contract length: 6 months
Job Types: Full-time, Contract
Salary: 420.00€ per day
Start
2021
Von
N Consulting UG
Eingestellt
03.08.2021
Ansprechpartner:
Kirubanandam Swayamprakasam
Projekt-ID:
2176161
Vertragsart
Freiberuflich
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