Service Manager / Service Management - Munich

Beschreibung

Rate: €80/hour
Duration: 6 Months (extendable)
Location: Munich
Language: English

Technical Skills:
• 10+ years of experience in customer facing roles.
• Working knowledge of EUC operations including Remote support and Deskside support
• Know how on ITIL Framework
• ITIL Certification would be recommended
• Experience in Stakeholder management
• Experience in Partner management
• Proven Customer Service skills
• Excellent written and oral communication

Nice to haves:
• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instil industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication