Beschreibung
Sie unterstützen unseren Kunden in diesem Remote Projekt in der Windows Administration und unterstützen die internen Mitarbeiter im täglichen Support.Englische Sprachkenntnisse sind hierfür erforderlich.
Ihre Aufgaben:
• Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client.
• Point of Contact for future Infrastructure Enhancement and require-ment gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System up-grade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives?
Ihre Skills:
• Strong experience of supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
• Must have knowledge of Microsoft desktop operating systems
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Good understanding of SCCM environment and OS deployment
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
• Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Excellent written and oral communication skills
• Experience in Scripting languages like powershell
• Excellent written and oral communication
• Language skills needed: English
Dieser Einsatz erfolgt zu 100% Remote. Sollten Sie nicht alle Anforderungen vollständig erfüllen, freuen wir uns trotzdem auf Ihre Bewerbung.