Beschreibung
Endpoint Protection Service Manager (m/f/d)
Reference: -en
Start: asap
Duration: 6 MM+
Main tasks:
- Define, determine and report KPIs for service optimisation in the areas of endpoint security
- Provide Monthly KPI Reports to the Head of IT Security
- Schedule and assist in rollout planning and testing of future Endpoint Protection upgrades
- Analyse the causes of escalated incidents, problems and changes and propose steps to improve
- Monitor the Endpoint Protection service queue for incidents change requests and ensure changes are implemented within the agreed SLA following strict internal change control processes
- Proactive improvement of stability and usability
- Work closely with the Third Party Provider to ensure the day to day operations are being delivered to high quality and within SLAs
- Ensuring all changes to the platform are assessed from a risk perspective including any proposed security policy changes and exception requests e.g Application
- Safelisting, periodic endpoint policy configuration changes
- Create Reports and DashboardsReview security alerts, action as appropriate and initiate escalations to other teams, including Incident Response Team as and when necessary
- Contribute to knowledge documents and incident response playbooks outlining processes, support procedures and workflows
- Review, manage and provide security approvals for firewall requests
- Other duties as and when required
Main qualifications
- A high level of understanding of cyber security principles, practices and tools
- A broad understanding of the cyber security threat landscape.
- Good understanding of KPIs and reporting
- Experience of managing a third party
- Experience in dealing with cyber incidents
- Proven experience in Endpoint Protection and EDR
- Previous service management experience is not essential but an advantage
- Working knowledge of an Endpoint Protection architecture
- Good understanding of the Mitre ATT&CK Framework
- Understanding of security governance, risk and compliance
- Understanding and familiarity with cloud security and concepts
- Ability to create documentation
- Ability to resolve problems independently and understand the escalation procedure
- Knowledge and experience with Windows, Unix/Linux operating systems
- Good understanding of Firewalls and Network Security
- Understanding of network protocols
- Bachelors or Master's degree in computer science, computer engineering, digital forensics, cyber security
- Certified Ethical Hacker (CEH)
- Certified Information Systems Security Professional (CISSP)
- Previous experience of working in the Energy, Financial or Banking Sector is an advantage but not essential
Main advantages:
- Possibilities to work from home
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Angelika Stenka
Referencenumber:
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