Beschreibung
Job descriptionOverall Experience (in yrs.): 8 plus years
Location: Germany
Technical skills (Required – Must to have)
8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
Previous experience of leading a team.
Must have knowledge of Microsoft desktop operating systems
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
Good understanding of SCCM environment and OS deployment
A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
· Should have good understanding of user profile management
Proven Customer Service skills
Excellent written and oral communication
skills
Experience in Scripting languages like powershell
Language skills needed
English, German
Area of responsibilities
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at client and Infosys.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at client environment for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 360.00€ per day