Beschreibung
Hi Greetings from UBIQUE Systems!Hope you're doing well!
Glad to reach you for “Service Delivery Manager [Field Services]” position.
Please go through the JD below, if interested send your updated CV (English) together with your availability and expected daily rate. We can proceed further.
Location: Mulheim, Germany/Remote work possible initially due to pandemic
Duration: Fixed Term Employment (for 12+ months extendable)
Rate: Open to discuss
Start Date: July 2021
Client: TCS
Languages: English and German
Job Description:
Field service delivery manager is responsible on handling a team of highly skilled service engineer technicians from vendor organisation. He/she is primarily responsible for enhancing the quality of services that are being provided to the customers by the vendor/partner. He/she conducts a thorough research to understand the exact needs of the customers. He/she makes sure that the work is delegated properly so that efficient services are being rendered to the end customer.
Qualification: BS in Computer or relevant studies in Computer Science
Work Experience: 8 to 15 years of relevant experience
Language Skill: German and English
Roles & Responsibilities:
Responsible for due diligence and kick start of the project
Coordination with customer, internal account team and vendor
Enable the project team with any updates, process, procedures
Responsible for providing technical guidance to the project team
Proactively handle any issues without leading to escalation
Set up and configure the required lab/technology infrastructure for project kick start
Handle any escalations with confidence
Confident enough to handle multiple Office and Retail store technologies
Responsible to negotiate the onsite and dispatch timeline with vendor
Have good documentation and reporting skills to meet customer requirements
Provide consultancy services to the customers as required
Reporting Daily/Weekly/Monthly SLA & KPI's
Analyse the reason for SLA's misses (if any) and capture all necessary details that caused the miss and share the reasons with Customer to agree on exclusions
Establish vendor/partner governance, finance and SLA and manage
Mandatory Skills:
A field service manager should have excellent people management and leadership skills
He/she should have excellent time management and organization skills
He/she should be able to work under stressful work conditions and should have good problem solving ability
He/she should have good multi-tasking ability with excellent written and oral communication skills in German and English
He/she should be able to identify problems and provide good solutions for the same
He/she should also have a flexible attitude and should be willing to travel at any given point of time
Must have hands on experience – in managing vendors and aware of Retail Store, warehouse devices and Office IT devices
Good knowledge in Technologies like Network (LAN/WAN) & Wi-Fi, Desktop/Laptop and Store devices like Printer, scanner, POS and cash draw
Experience of coordinating activities outsourced to 3rd parties and OEM vendors
Ability to operate across both business and technology communities
Should have awareness and understanding in emerging trends in IT services and solutions landscape
Should be able to build expertise and knowledge in new areas in quick time
Thank you!
Best Regards
Stephen Lamater. S | Delivery Team | UBIQUE Systems
Phone : | Email : | Web : www.ubique-systems.com
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