Infrastructure-Delivery Manager

Stuttgart, Baden-Württemberg  ‐ Vor Ort
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Beschreibung

Job description
Language – English, German (Good to have)

Location – Germany

Job Description

Required :Bachelor’s degree. IT Service Management certification preferred.

Experience and Knowledge required

· IT Infrastructure Service Management experience and associated service models

· Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.

· Practitioner level understanding of ITIL and working knowledge of service management platforms.

· Experience working with and influencing various levels of management, building relationships and influence across teams.

· Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes

· Demonstrate a resilient approach to working, asking tough questions to identify root cause.

· Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.

· Working knowledge of EUC operations including Remote support and Deskside support

· Experience in Stakeholder management and Conflict resolution

· Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.

· Language: English

Preferred

· Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)

· Knowledge of agile methodologies

· Ability to identify and instill industry best practices.

Proven Customer Service skills
Excellent written and oral communication
Contract length: 6 months

Job Types: Full-time, Contract

Salary: Up to 500.00€ per day
Start
2021
Von
N Consulting UG
Eingestellt
18.06.2021
Ansprechpartner:
Kirubanandam Swayamprakasam
Projekt-ID:
2138385
Vertragsart
Freiberuflich
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