Beschreibung
Job descriptionLanguage – English, German (Good to have)
Location – Germany
Job Description
Required :Bachelor’s degree. IT Service Management certification preferred.
Experience and Knowledge required
· IT Infrastructure Service Management experience and associated service models
· Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.
· Practitioner level understanding of ITIL and working knowledge of service management platforms.
· Experience working with and influencing various levels of management, building relationships and influence across teams.
· Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes
· Demonstrate a resilient approach to working, asking tough questions to identify root cause.
· Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
· Working knowledge of EUC operations including Remote support and Deskside support
· Experience in Stakeholder management and Conflict resolution
· Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.
· Language: English
Preferred
· Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)
· Knowledge of agile methodologies
· Ability to identify and instill industry best practices.
Proven Customer Service skills
Excellent written and oral communication
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 500.00€ per day