Beschreibung
Hi,I am looking for a Service Engineer near Ludwigshafen.
The main role of Service Engineer is to perform various technical activities related to installation, repair and disconnection of network elements. The role is further augmented with addition of special skills in various technologies which can be also part of the responsibilities.
Key Accountabilities – Customer Site activities
Provide local support to all maintenance and installations for customer and network equipment which include LAN & WAN environment, IPT, Telepresence or Cloud Services
Undertake end to end fault determination, troubleshooting and resolution.
• acknowledgement and management of tickets in the Orange Ticket Management Systems,
• engineering investigation (testing circuits, testing and replacing equipment)
• managing logistics for parts replacement and repair
Knowledge and Abilities
Ability to work in international environment but with capability to work independently when needed
Ability to engage and partner with customer and internal staff as required.
Ability to identify problems analytically and solve them to resolution as required and without stress.
Ability to work in (virtual) team environment with internal and external organizations and with customer
Experience
Minimum 1-2 year practical work experience in customer facing organizations within telecom or IT/ICT industry high tech/ high level services
Good level of practiced technical knowledge.
Good virtual team work environment practice
Job skills and certifications
Certifications: CCNA certifications preferably.
Equipment: Cisco Routers, Switches, AP’s, IPT, Firewalls, Wireless Lan and other; Riverbed; Cisco IPT and other main LAN/WAN/Security providers.
Telecom Technologies and Protocols: Good understanding of LAN & WAN technologies as per the market trend
Communication Skills: Strong communication, organizational and interpersonal skills are required, ability to work in a matrix and multicultural environment.
Language: good English required (write and read) fluency in German
Get in tocuh with me if this is something you'd be interested in.
Kind regards,
Jan Freygang