Beschreibung
Area of responsibilities• Prioritizing and escalating with Level 3 team member to ensure timely resolution
• Server Build and Decommission of Windows Servers.
• Windows Server Backup and restoration. File/folder restoration.
• Work on Server (CPU, Memory, Low disk space, Cluster failed) alerts.
• Work with Hardware team to fix issues with Windows server hardware.
• Troubleshoot and fix issues with monthly MS Security patches.
• Perform analysis of repeated incidents and come up solutions that help in preventing such incidents.
• Contribution to automation by analyzing repeated tasks and transform to automated tasks there by reducing manual effort.
• Mentoring of Level 1 team members on best practices, technical solutions and scripting.
Technical skills (Required - Mandatory)
• Maintain Windows 2008 R and upgrades, patches.
• Maintain and Administer AD (Windows 2008R2)
• Maintain and Administer Microsoft Cluster solutions.
• Basic understanding of SSCM and SCOM
• Basic understanding of backup utilities (e.g.IBM TSM/EMC Networker tool set).
• Knowledge of maintaining Antivirus management servers
• Troubleshooting skills with Windows Servers, SCCM
• Understanding of VMWare virtualization technologies
• Understanding of Storage technologies
Technical skills (Required - Nice to have)
• Understanding of VMWare virtualization technologies
• Understanding of Storage technologies
Language skills needed
German (Primary), English (Secondary)
People skills
• Good Team Player,
• Good Attitude,
• Proactive problem solving
• Good communication skills
Soft skills
• Experience in running operations with ITIL processes / ITIL certified.
• Flexibility to work in 24x7 support & On-call models
• Strong analytical and troubleshooting skills
• Good verbal and customer handling skills over phone (service desk function)
• Strong Business Communication skills
• Willingness and flexibility to learn new technologies such as backup, storage, database, middleware etc. at L1 and scale up quickly.