Beschreibung
Overall Experience (in yrs.)3 - 5 Yrs.
Technical skills (Required - Mandatory)
SuSE Linux, Redhat Linux
Technical skills (Required - Nice to have)
· Knowledge on other Linux Flavors
· Good hands-on experience in Linux Administration
· Experience on LVM Filesystem Administration, Kernel Tuning, RAID Configuration, OS Hardening, and all parts of System configuration and management
· Conceptual knowledge of SAP, Database, Applications, Storage & Backup from a Server Administration perspective
Language skills needed
English/Spanish
People skills
Should be able to work with colleagues from different cultures and drive L1/L2 colleagues
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Flexibility to work in 24x7 support & On-call models
· Strong analytical and troubleshooting skills
· Excellent in Verbal and Written communication
· Strong Business Communication skills
· Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands
Area of responsibilities
· Expected to perform various Server Administration activities and handle escalated requests from the L1 support personnel
· Expected to play Level 2 role for infrastructure Administration, Incident and change management for the Service
· Install, Build, Rebuild and Configure Servers
· Configure Hardware and Peripherals, Services, Settings, Kernel, Storage, Network, etc.
· Perform File system administrations, Upgrades and Patching
· Knowledge sharing and preparing standard operating procedures for L1 team.
· Actively participate in Automations in the team to produce significant reduction in manual efforts.
· Perform Installation of Software and Packages
· Perform intermediate troubleshooting and diagnosis as well as root cause analysis and work on Problem Management
Expert
· Contribution to automation by analyzing repeated tasks and transform to automated tasks there by reducing manual effort
· Perform analysis of repeated incidents and come up solutions that help in preventing such incidents