Beschreibung
Technical skills (Required - Mandatory)SuSE Linux, Redhat Linux
Technical skills (Required - Nice to have)
· Knowledge on other Linux Flavors
· Good hands-on experience in Linux Administration
· Experience on LVM Filesystem Administration, Kernel Tuning, RAID Configuration, OS Hardening, and all parts of System configuration and management
· Basic awareness of SAP, Database, Applications, Storage & Backup from a Server Administration perspective
Language skills needed
German, English
People skills
Should be able to work with colleagues from different cultures
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Flexibility to work in 24x7 support & On-call models
· Strong analytical and troubleshooting skills
· Good verbal and customer handling skills over phone (service desk function)
· Strong Business Communication skills
· Willingness and flexibility to learn new technologies such as backup, storage, database, middleware etc. at L1 and scale up quickly.
Area of responsibilities
Skill Level
Expected to perform various Server Administration activities and handle escalated requests from the Service desk personnel
Expected to play Level 1/Level 2 role for infrastructure Administration, Incident and change management for the Service
Configure Hardware and Peripherals, Services, Settings, Kernel, Storage, Network, etc.
Perform File system administrations, Upgrades and Patching
Knowledge sharing and preparing standard operating procedures for team
Perform Installation of Software and Packages
Perform intermediate troubleshooting and diagnosis as well as root cause analysis and work on Problem Management
Contribution to automation by analyzing repeated tasks and transform to automated tasks there by reducing manual effort
Perform analysis of repeated incidents and come up solutions that help in preventing such incidents