Beschreibung
JOB DESCRIPTION
Technical LAN Engineer
Reporting to the local Head of Technical Management
This position is responsible for planning, transitioning, maintaining, and administering the customer local area networks, hardware and software, ensuring the quality of the delivered services and customer satisfaction.
Purpose:
This position is responsible for planning, transitioning, maintaining, and administering the customer local area networks, hardware and software, ensuring the quality of the delivered services and customer satisfaction.
Educational background:
? Degree in telecommunications field
? CCNP certificate level strongly recommended, CCIE advantageous
Professional Experience:
? 5 years’ experience in LAN & WLAN topology and in an operational IP environment
Knowledge and skills:
? Knowledge of protocols
? Background of CISCO Family Systems and others
? Customer Oriented Attitude
? Good organization
? Detail oriented
? Time management
? Decision Making
? Flexibility
? Team Spirit
? Fluent in both spoken and written English (additional language may be required)
Activities:
§ Actively supports and manages network transformation to newest technology
§ Supports high and low level LAN/WLAN design
§ Understands the newest (Cisco) LAN/WLAN technology
§ Configuring (Cisco) LAN/WLAN devices error free along the new design
§ Manage customer expectations of releases and rollouts for on-time and error free MACDs.
§ Develop new configuration releases and templates to implement a solution (MACD).
§ Specify with the customer the acceptance testing procedures for complex MACDs in relation to the LAN infrastructure
§ Ensure that all configurations/changes being rolled out are secure and traceable via CMDB (MachX)
§ Fulfill the holistic paradigm of the release management by providing added value in driving technical related subjects among heterogeneous entities.
§ Make sure that customized release management and policies are defined and implemented through appropriate tools and processes
§ Ensure that definitive authorized versions of all software CIs are stored i.e. IP Toolbox (Definite Software Library)
§ Increase Resilience and minimize the effect of component failures by proposing alternative solutions within the TM’s technical scope in order to ensure availability accordance to the SLA
§ Allow continuous operation and minimize the effect of planned downtime through the knowledge of network by implementing the changes effectively with the capability for swift workarounds
§ Maintain Security standards by auditing regularly the network and devices to ensure and revise company and security standards (IOS review, new security templates, … )
§ Increase Reliability reviewing the proposed solutions in terms of SPOF and overall robustness of the solution
§ Implementation of technical recommendations outlined in the SIP to improve the availability
§ Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the MACDs designed
§ Reduce the vulnerability and risk to the customer service by effective risk analyses and risk management reviewing in details the technical requests and solutions by knowledge and proactive audit for safe implementation
§ Prevent a loss of customer confidence through technical competence and customer facing attitude, enhanced with deep knowledge of the customer LAN solutions during crisis.
§ Produce recovery plans to support the customer’s service continuity plans by maintaining accurate customized solution documents and recovery plans under CMDB (DIS) database in favor of incident management
§ Attend customer meetings to represent high technical LAN expertise and support
Within ITIL:
? Problem Management
? Capacity Management
? Service Level Management
? Configuration Management
? Change Management
Key Output and Metrics:
• Design validation
• Customer technical documentation & Data Intergity
• Change Management KPI
• Implementation KPI
• Security KPI
• Customer Satisfaction
Staff / Budget managed: No