Infrastructure – Tech Lead - Managed Print Services

Beschreibung

Job Description
Position: Infrastructure – Tech Lead - Managed Print Services: Upto EUR Per day

Overall Experience (in yrs.) :8 plus years

Technical skills (Required – Must to have)

Exp in Managed Print Services.
8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
Must have knowledge of Microsoft desktop operating system, PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
Good understanding of SCCM environment and OS deployment. Exp in TCP/IP, DNS, DHCP and other network fundamental
Area of responsibilities

The role is expected to carry out following function/activities as part of this job.

Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
Point of Contact for IT Teams and Vendors at client and Infosys.
Point of Contact for future Infrastructure Enhancement and requirement gathering.
Coordinate with IT teams at client environment for Incident resolution and Project Implementations
Manage IT Service Delivery at onshore Locations. Coordinate with Offshore IT Team.
Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Teams.
Work with Delivery SPOCs and client Business users on IT requirements
Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
Job Types: Full-time, Contract

Salary: Up to 445.00€ per day