Beschreibung
We are currently looking for a German speaking part-time Onsite Support Engineer to join our team in Rotkreuz, Switzerland. Workload: 28-32 h/week.A great opportunity to work in the IT field with exposure to new technologies and international environment. The opportunity has a strong focus on service orientation.
Tasks and Responsibilities:
Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Ongoing maintenance and future planning needs of the company's desktop infrastructure
Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
IT support relating to technical issues involving Connect client
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Document and update the local client environment
Escalate service issues when required
Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
Oversee the maintenance and tracking of assets
Business Continuity & Disaster Recovery testing
Advise and train staff on computer operations and software applications
Active participation in the on-boarding of new team members
Skills and Requirements:
A strong understanding of Information Technology; trends, products and solutions
Several years' of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
Customer focused with a passion and drive for customer satisfaction and delivering business values
Friendly, supportive and flexible personality with quick learning ability
Solid problem solving and analytical skills
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Good team player with planning and organizing skills
ITIL certification is an advantage
Fluent English and native/near-native German knowledge both written and verbally required
We offer:
Broad range of activities, tasks and projects
Further development and professional advancement
Friendly and international working environment
Competitive salary and various benefits