Beschreibung
We are currently looking for a ServiceNow Consultant /Business Analyst with experience in CMDB and the SNOW HR Module for our client in DüsseldorfStart: February 2020
Duration: 3 Month +
Location: Düsseldorf
Language: English
Responsibilities
- Gather requirements and design ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations, and process automation.
- Development activities include creation, customization and modification of application fields, form design, business rules, workflows, scripts, access controls, and more on the various system
applications such as Incident, Problem, Change, Knowledge, Service Catalog, etc.
- Develop integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/ REST APIs as required.
- Lead workshops to gather business /technical requirements.
- Consult customers on industry and ServiceNow best practices.
- Coordinate release planning and implementations.
- Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, ITOM, Knowledge, Demand and Release Management
modules within the ServiceNow platform.
- Support and guide the ServiceNow HR implementation
- Communicate updates to various Stakeholders
- Prepare all technology related client facing and internal deliverables.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Analyze the existing integrations to define an enhancement plan/ Create new Integrations for the following areas but not limited to
- AD Integration
- SCCM Integration
- Flexera Integration
- CMDB and Discovery
- Procurement manual processes automation within ServiceNow
Skills:
- Highly organized, with strong communication, and consultative experience and skills.
- Good documentation Skills along with proper high level designs for references
- Ability to communicate effectively in written form.
-min +3 years ServiceNow development/ design
- Supported or led ServiceNow HR module implementation
- CMDB
- Experience with working in international project environments
- Strong stakeholder Management skills
Michael Bailey International is acting as an Employment Business in relation to this vacancy.