6736-50 - Senior 2nd Level Supporter - Client Facing (6736)

Vertragsart:
Vor Ort
Start:
01.2020
Dauer:
12 Monate
Ort:
Zürich
Eingestellt:
15.01.2020
Land:
flag_no Schweiz
Projekt-ID:
1875415

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For a project at our client's site, an international bank based in Zurich, we are looking for a 


Senior 2nd Level Supporter - Client Facing

In this role, you will be responsible for supporting real use cases for the stakeholders, make a contribution to the evolution of the platform from architecture and operational points of view.



Your Qualifications:


  • Several years of proven working experience as 2nd Level Supporter within global environments, preferably in financial areas

  • Proficient in troubleshooting technical issues in complex IT environments

  • Technically savvy and able to learn new concepts and technologies quickly

  • Good Understanding of data integration, machine learning and other advanced analytics methods

  • Experience with Touchstone Re, CAT Trader, is welcome

  • Experience with relational databases such as SQL Server is a plus

  • Intermediate development skills or able to read & understand the code in C# / SQL Server would be desired

  • Great customer facing skills, ability to discuss complex technical issues, agree on priorities and manage expectations

  • Fluent in English



Your Responsibilities:


  • 2nd Level support for any IT related issues, directly discussed with the business

  • Support and maintenance of hosting platform and external hosting platform

  • You will be the main point of contact to resolve various issues the users experience in their data work in relation to the tools, technologies, security, connectivity and data

  • Support of development tools based on C# / SQL server



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