Beschreibung
Individual effectiveness Skills
Strong verbal communication skills
Strong customer focus and service orientation
Must be highly motivated and self-driven
Good organizational and collaboration skills
5+ years
Total 4 + Years of experience in Call Centre / BPO Industry, good understanding of various Call Centre Technologies, experience in BPO Solution designing & IT costing.
• Must have Knowledge on advance Trends in Call Centre Technology & Telecom Design.
• Ability to work on Call Centre & BPO Solution Proposals
• Ability to work & respond to RFI & RFP.
• May be required to work in single contributor role and handle CCT projects and solutions independently.
• Must have thorough knowledge about the Network products / Topologies used in Telecom Communication.
•Well versed with VOIP topologies on WAN / MPLS with knowledge of H.323 7 SIP
•Experience on Call Center Voice solutions (Avaya , Nortel , Cisco , Gensys , Aspect etc )
•Experience on Call recording solution (NICE, Verint, Witness etc )
•Good understanding of reporting tool.
•Excellent Verbal & Written Communication Skills
Knowledge in Contact Centre Technology & BPO technology Operations
•Responsible for Team’s performance on Day to day maintenance activities of PBX & other Contac centre Technology Devices
• Responsible for RFI & RFP Response
•Responsible for BPO & CCT Solution designing & Proposal along with costing
•Capacity & Resource Planning
•Responsible for Process Documentation & Complete Telecom Products Inventory.
•Vendor Management