Beschreibung
Ihre Tätigkeiten:Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Direct unresolved issues to the next level of support department
Das gesuchte Profil:
3+ years’ experience working in IT Support or other customer support role
Completed vocational training in IT or a comparable qualification (w / m)
Tech savvy with working knowledge of Microsoft´s office products, databases and remote control
Abili