Beschreibung
We are looking for a “Supply Chain Finance Manager (m/w/d)“ for our customer in the energy sector with the following basic conditions:Start: asap
Duration: 13 months+
Location: Hannover
Tasks:
• Analyzing the current Knowledge Management processes and maturity within CIT
• Analyzing the current available Support Models / Knowledge Base article for Global ServiceDesk / 2nd Level Support teams to support CIT Services
• Provide suggestions for enhancing the current process implementation and quality of KB article
• Identification of potential areas to support with KB article for User Self-Service
• Creation and maintenance of KB article
• Creation of documentation and training material
• Performing trainings, guidance and assistance for stakeholder (e.g. Application Manager / Service Owner)
• Consultancy with regard to optimizing the current available process
Requirements:
• Clear understanding of the ITIL framework (min. ITIL V3 Foundation certification)
• Proven experience in IT Service Management
• Understanding of Cloud models like SaaS, PaaS, IaaS - good knowledge of ITSM tools (ServiceNow preferred)
• Basic understanding of Application Support, Project Management methods (e.g. Agile)
• Basic technology understanding SAP IS-U / ERP / HANA
• Having a proactive analytical approach
• Strong focus on independent working and results
• Strong communication and presentation skills verbal and written (German/English)
• Ability to prepare summaries for mid- and top-management
Please submit profiles in English.
If you are interested, please do not hesitate to send me your application to:
Do you have questions? You are welcome to contact me by calling:
Sandy Bachem
– 49
I am looking forward to get to know you!