Beschreibung
For our client in Duesseldorf we are currently looking for a Technical Engineer in PERM.Start: Asap
Location: Duesseldorf
Language: German
Technical Presales
Key Missions:
- Business enablement by presenting the client as a company and its solutions to address customers' business and technological needs with the commensurate level of communication chosen for maximum comprehension.
- Train and update customers (mostly channel partners) to empower them with product and business knowledge necessary to promote the client's solutions.
- Be able to work and travel independently to build rapport with key accounts (existing and new). We perceive a strong presales candidate to be convincing in his/her approach to warming up customers to the brand.
- Configure and prescribe the appropriate the clients storage solutions for customers with the goal to maximize project participation and win rate.
Examples of responsibilities:
- Support the sales team by taking a consultative role in supporting customer's evaluation processes, including making architectural recommendations
- Troubleshooting development/configuration issues, and managing escalation to Support and Engineering
- Articulate and educate on technical and architectural storage concepts to a variety of audiences, including resellers, distributors, developers, architects, IT operations professionals and senior IT management
- Sell the value of the client's products using multiple formats/channels, including phone, presentations, and live/online product demonstrations
- Provide pre-sales technical support
- Provide technical product presentations and demonstrations
- Translation of relevant information sources including websites, eDMs, whitepapers, etc. to local language where applicable (region dependent)
- Maintain detailed knowledge of major competitors and baseline knowledge of all other competition
- Work directly with customers in the sales and account management process
- Manage and provide technical support for pre-sales product evaluations
- Perform reseller and customer technical product training and certifications
- Ensure customer satisfaction through proper expectation setting
- Provide feedback on features, issues, trends, and other product or market related concerns that affect product sales and acceptance
- Work with Technical Support when required to provide post-sale support
- Complete management assigned MBO's within the designated time frame
- Investigate new solution areas for product extensions
- Train customers to master the products & fit them into their OSS
Technical knowledge of one or more of the following technologies:
- SAN, NAS, Unified Storage - File and Block storage & protocols
- Cloud Infrastructures
- Microsoft Windows Server ; Linux
- Cluster File Systems
- Windows AD, LDAP
- Virtualisation Hypervisors (VMWare vSphere, Microsoft Hyper-V, Citrix)
- Backup/Restore operations
- RAID configurations
- Overview of IP/FC networks and security
- Disaster recovery and business resiliency
- Systems Management & Monitoring
- Database Technologies
Michael Bailey International is acting as an Employment Agency in relation to this vacancy.