Level 2 supporter and ITIL process managers

Beschreibung

Job Description: For Level 2 supporter and ITIL process managers
Technology requirement: Any of the below set of technologies.
• .NET, MySQL,
• Java, Oracle11g-12c
• MSBI, MS Analysis Service, OLAP, Gentia
• Mainframe, Cobol, DB2, JCL
• Tomcat, RVS, Unix, Windows Server,

Working experience:
Minimum 3 years of work experience in the software application support project (AMS). Level 2 support.
Analysis and resolution of application related issues to ensure optimal performance and usability for the various system users and providing the solution within the SLA. Also for Priority 1 &2 incidents providing root cause analysis with recommendations for improvements though problem ticket.
Familiar with ticketing tool like HPSC 2
Knowledge of ITIL process of incident, service request, problem ticket and change ticket resolution process. For ITIL process management position the ITIL foundation certification is mandatory.
Experience in understanding of ticket priority and communicating with user accordingly and provide them feedback periodically
Maintaining ticket quality in terms of documenting details like incident analysis, solution and stake holder communication etc.
Knowledge of logistics, order management, planning, business process in automotive manufacturing organization will be preferred.
Flexibility & experience in Working in shifts and on call is required.

Duration: 2 Yrs
Language: German primary and English secondary
Start date: Immediate