2nd/3rd Level Support (m/w)

München  ‐ Vor Ort
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Beschreibung

2nd/3rd Level Support (m/w)

Jobnr.: 118931

Start: ASAP

Duration: until (+ extension)

Location: Munich

On behalf of a well-known IT client we are searching for a 2nd/3rd Level Support in Munich.
Tasks and Responsibilities
  • Assist customers in determining problems and provides resolutions
  • Use of troubleshooting techniques and tools to identify technical defects/issues
  • Track and report details of solutions provided to resolve customer issue, maintaining and updating customer database
  • Handle escalated problems in line with documented procedures, as appropriate
  • Attend required technical training sessions and make effective use of assigned lab time
  • Maintain comprehensive knowledge of service offerings

Job Qualification

  • Very good knowledge of software products and legacy operating systems
  • Experiences in handling customer support, ideally in 1st and 2nd Level
  • Thorough knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
  • Language skills (spoken and written) in English and German and / or Dutch
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Thorough knowledge of provided on-line tools
  • Ability to deal professionally with irate customers
  • Ability to learn new products and technologies


In case of feeling addressed please do not hesitate to send me your application including your latest CV. I am looking forward to meet you.

Kind regards

Peter Menge

Resourcing Consultant

____________________________________

E-Mail: peter.menge[at]mbade.com

Website: www.michaelbaileyassociates.de

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start
05/2018
Dauer
8 Months
Von
Michael Bailey Associates
Eingestellt
25.04.2018
Projekt-ID:
1544489
Vertragsart
Freiberuflich
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