Beschreibung
Main tasks/ Domains of responsibilityServer Based Computing Infrastructure and Desktop Virtualization Engineering and 3rd Level Operations (International Center of Excellence Community)
Primary Tasks and responsibilities:
• Involved in design and implementation of Citrix & VDI infrastructure projects
• Advising the right virtualization technology for the right user
• System Configuration & tuning of Citrix & VDI environments
• 3rd line support (troubleshooting, incident and change management)
• Prepare and execute planned maintenance/upgrades (security patching, operating system and tooling upgrades, ...)
• Industrialization of the Operational Processes
• Develop and maintain Operational and Technical documentation
• Drive knowledge transfer to 1st and 2nd level support teams
• Insure security and audit guidelines are correctly implemented
• Create, test and maintain service recovery procedures and plans.
Technical requirements
• Hands-on experience with Citrix technologies: XenApp, XenDesktop, Netscaler in an enterprise environment.
• Hands-on experience of Windows Server configuration and administration
• Knowledge of Active Directory
• Experience with Windows 7, Windows 10
• Experience with VMWare ESX, vCenter
• Knowledge of Appsense
• Good understanding of network engineering and security principles
• Scripting skills, by preference Powershell
• Technical writing skills to write the proper documentation according to internal regulations
Non-technical requirements
• Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
• On-call permanency is possible
• Strong tracking, coordination and project planning skills
• Ability to identify and implement process and/or application improvements
• Strong analytical and problem-solving skills
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ability to work effectively under pressure.
• Quick learner, motivated self-starter
• Excellent customer service skills, including end-user support experience.
• Interpersonal, communication and team collaboration skills
• Able to follow change management procedures and internal
guidelines.
• Able to work in a global team and in a multi-cultural environment.
Methodology / certification requirements
• Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.
• Advanced course work in technical systems plus continued education in technical disciplines is preferred
• ITIL knowledge is recommended.
Language Requirements
• High level in German and English conversation (Vocal and writing) every day