Beschreibung
For our key client in Munich, Germany, we are looking for an IT Incident and Problem Specialist.
Desired key skills:
- Very good IT Infrastructure knowledge
- Good understanding of ITIL and its related processes, particularly Incident & Problem Management
- Nice to have: ITIL Certification
- English - mandatory, German - nice to have
Selected tasks:
- Provide regular incident bulletins to IT support staff concerning open incidents and service requests
. Develop, co-ordinate and promote incident management activities across the whole of IT - Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
. Work with all stakeholders to identify root causes
Project overview:
- Start: ASAP, latest in October
- Duration: 8 months
- Workload: 5 days per week on-site
- Location: Munich, Germany
- Language: English
Interview slots with our client can be arranged on short notice.
If you are interested in finding out more or can recommend a colleague please don't hesitate to get in touch.