German Speaking 2nd Line Service Desk Support Engineer

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
3 month rolling
Von:
Coal Intelligent Technology Limited
Ort:
Berlin
Eingestellt:
18.09.2015
Land:
flag_no Deutschland
Projekt-ID:
986948

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German Speaking 2nd Line Service Desk Support Engineer

£150 per day/200 Euro's per day - Frankfurt/Berlin, Germany - 2 to 3 months rolling

Coal IT require an experienced German speaking 2nd Line Service Desk Support Engineer/Desktop Support Engineer to come on-board with a market leading financial services company.

You will need to be a self-motivated individual with a very clear understanding of service and service delivery, as you will provide effective support to the company and speak both English and German.

The 2nd Line Service Desk Support Engineer/Desktop Support Engineer should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed:

    • Windows XP, 7, (building/configuring, installing, setting up and administering Windows 7 computers in a network environment).
    • Active Directory/Microsoft Exchange 2010.
    • MS Office 2010, most notably Outlook 2010.
    • PST's and Email Archiving.
    • Blackberry Desktop Server Management.
    • Hardware setup (laptops, desktops, IPads, tablets, Blackberries, IPhones, Androids).
    • Citrix AMC.
    • Familiarisation with infrastructure cabling and patching.
    • Basic networking including wireless.
    • Audio Visual Systems, Video Conferencing and Audio Conference Bridges.

Duties for the 2nd Line Service Desk Support Engineer/Desktop Support Engineer:

    • Providing face to face support as well as over the telephone and email.
    • Remotely, troubleshooting Windows PC hardware and software faults.
    • Administering network user rights and permissions.
    • Citrix knowledge including Management Console.
    • Take responsibility for maintaining IT equipment's Inventory database.
    • Monitor and report licence status for all IT equipment.
    • Supporting MS Office 2010, Exchange 2007 and Active Directory.
    • Install, set up and administer Windows 7 computers in a network environment as well as providing network support and administration.
    • Acting as the local intelligent hands' in support of other support operations.
    • Assistance with the establishment of audio and video conferences.
    • Advising on personal devices and their use in the office.

Experience required for the 2nd Line Service Desk Support Engineer/Desktop Support Engineer:

    • Demonstrable technical experience in supporting desktop hardware and software.
    • Demonstrable understanding of Microsoft operating system environments (including Office 2010 and Windows 7).
    • Good awareness of the licensing requirements for hardware and software.
    • Understanding of the importance of IMDB to the business.
    • Sound problem solving and innovative analytical skills.
    • Familiarisation with ITIL practices.
    • Small project engagement (office re-organisation/moves).
    • Self-motivated and pro-active approach.
    • Ability and willingness to participate in a flexible/multi-skilled team.
    • Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening.

German Speaking 2nd Line Service Desk Support Engineer

£150 per day/200 Euro's per day - Frankfurt/Berlin, Germany - 2 to 3 months rolling