Service Manager IT

Bayern  ‐ Vor Ort
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Beschreibung

Service Manager IT

We are looking to acquire the service of a good all rounder Service Manager with knowledge of IT and ITIL process flow.

Skills: IT Service Delivery experience 4 plus years in IT delivery organization Very good English language skills in business & IT as well as good German language skills in business & IT Excellent communication skills both verbal and written, with the ability to tailor communication to the intended audience (end users & IT Management) 5 years HW/SW support Microsoft qualifications.

Job responsibilities: Support for all Virtual Client service incidents/requests through to successful completion and user satisfaction using support tools provided.Review performance and trends in response to incidents/requests of all types and to provide recommendations to the Team Lead for service improvement. Act as a point of escalation between the business and IT Ensure service teams are supporting the business, reporting correct figures and adhering to SLA's Update regularly Knowledgebase for systems and processes Coordinate with Supplier We are looking for someone based in or nearby Munich, Ideally have about 5 years experience.

Price is 400 EURO per day all inclusive

"Disclaimer: Montreal Associates (Systems) Ltd, in its capacity of Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers, is firmly committed to the active promotion of equal opportunities and to ensuring an absence of any form of discrimination on any ground".

Start
ab sofort
Dauer
1 year +
(Verlängerung möglich)
Von
Montreal Associates
Eingestellt
02.09.2015
Projekt-ID:
976613
Vertragsart
Freiberuflich
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