Beschreibung
Service Manager (ITIL) for Incident Management.
Our client in the telecommunicatos sector is currently looking for a Service Management consultant to work on a task in the Incident Management area.
Scope
- Identify trends in incident tickets with Priority 3 on operational level (BAU)
- Summarize, document and trace into Problem tickets of the same Priority
- Document and track those problem tickets in cooperation with the Shared Service Centre in India
- Resolution, preventive measure and respective closure within next 60 days
Deliverables
- Detailed analysis of completed or closed related incidents
- Prepare status reports on the above milestones on a weekly basis
- Update current status presentation
- Track results against forecasted achievements
- decrease in number of P3 incidents
Duration:
4-6 months