Beschreibung
Location - Mannheim
Pay: €550 per day.
Job Description:
Should have minimum 6 - 7 years of experience in SAP PM/QM with E2E implementation and support experience.
Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to HPSM tool would be added advantage.
Willing to work in shifts and Handle support incidents and change requests.
Should be flexible in working with onsite and offshore teams.
Should have handled L2 support in support engagements.
Solving Direct Action Incidents:
answering all SUs questions regarding operations of the system
Maintenance of soft configurations table entries
Troubleshooting of blocked interfaces
Analysis and proposal of solutions or workarounds for all raised issues
Contacting SAP OSS for clarification of the issue
Requesting creation or change of background jobs
Solving Bug Fixing Incidents:
Fixing bugs in the customizing and configuration
Coordinating bug fixing in custom code with developers
Coordination of bug fixes concerning authorization issues with Authorization team
Test the bug-fixing done by Tech team (screening, functional and formal approval tests)
Contacting SAP OSS for solving of the issue in SAP standard