Beschreibung
System Integration Engineer
Main Responsibilities:
1. Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using the provider products, 3rd party, or customized packages.
2. Provide ongoing customer support throughout implementation.
3. Attend and participate in customer meetings for specific solutions and different areas.
4. Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
5. Maintain high levels of customer satisfaction, both external and internal customers.
6. Delivery of support within predefined service level agreement.
7. Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis.
8. Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
Requirements:
1. English fluency both verbal and writing is essential
2. Previous NGIN solution technical experience is desirable
3. Works effectively in situations involving uncertainty, change, or lack of information.
4. Strong analytical and problem solving skills.
5. Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.
6. Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
7. BS or MS in EE, CS, or CE or acceptable equivalent of post secondary education and experience
8. 2 - 3 years previous experience working in software design, testing and integration
9. Strong knowledge of IP Networking and Internet technologies (TCP/IP, DNS, HTTP, Radius)
10. Strong knowledge of network management and provisioning (XML, SNMP, Corba, LDAP, SOAP).
11. Good knowledge of wireless technologies (call flow) and related protocols required
12. Installation and configuration of Servers, Routers, and Switches highly desired.
Keywords
System Integration Engineer System Integration Engineer