Cisco Unified Communication Specialist (m/w)

Augsburg/ München/ remote  ‐ Vor Ort
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Beschreibung

Cisco Unified Communication Specialist (m/w) / Kennziffer - 27090

Description
Provide consulting and other expert services as well as resolutions for difficult complex problems
Primary working area are large enterprise Cisco Voice solutions, but additionally involvement in Cisco Video & Conferencing is intended
Mainly assigned to a global major account with Cisco Unified Communication and Cisco Video & Conferencing implementations but additionally working on other strategic service projects
Provide successful high quality technical consulting, design, planning and implementation
Train less experienced internal staff in workshops tailored to the special needs
Deliver service and operations for implemented solutions, which require a high skilled expert
Keep in close relationship to the customer to ensure customer satisfaction and develop ideas for business enhancement
Participate in and partially prepare meetings or phone conferences with the customer to review and improve the technical solutions and quality of service
Responsible for consulting to customer which includes developing and presenting ideas for technical optimization, answering technical questions and involving experts from Cisco as needed
Act as problem coordinator or specialist to analyse root causes and plan appropriate actions to prevent reoccurrence
Responsible for driving escalation of Cisco TAC cases as necessary
Write instructions for service team concerning operational, configuration and procedural tasks
Review knowledge base articles as well as develop and update special technical articles
Perform planning and coordination of changes in configuration, software and hardware and take over implementation tasks remotely
Identify which software updates and upgrades will provide benefit to the installed solutions, give release recommendations and negotiate roadmap as well as required changes with the customer
Act as capacity manager or specialist and ensure, that the hardware and software resources meet the operational requirements
Take over technical parts in availability management and develop solutions for stabilization and improvement
handle operations and service processes and provide data for reporting
Participate in on-call duty after office hours
Willing to perform shift work

Qualifications
CCNP Voice certification (or CCIE Voice / CCIE Collaboration)
In depth working experience in Cisco Unified Communications consulting, projects and service
Working knowledge of MS Office suite
Excellent written and verbal communication skills
Fluent German and English language
Analytical and technical oriented
Ability to work as part of a team and independently
Willing to work non-standard business hours as required by customers
Experience in Cisco Video & Conferencing (especially former Tandberg suite) consulting, projects and service
Experience in Cisco Unified Communications and Cisco Video & Conferencing operations
Working knowledge of EMC² SMARTS monitoring suite
Knowledge of ITIL service and operations processes
Master’s Degree in Computer Science
5+ years of related experience

Art: Contract

Ansprechpartner:
Herr Marcus Seeliger


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Seit Gründung im Jahre 2001 ist die Prometheus GmbH einer der führenden "Dienstleister der Dienstleister"
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Das Unternehmen unterstützt seine Kunden bei der Bewältigung aufwändiger IT-Projekte, beim Outsourcing
von Support- und anderen IT-Dienstleistungen, sowie bei der langfristigen Bereitstellung qualifizierter
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Die Prometheus GmbH verfügt dazu über die Genehmigung zur Arbeitnehmerüberlassung,
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unterschiedlichen Qualifikationen und diversen Zertifizierungen. Die Gesellschaft konzentriert sich
vornehmlich auf den deutschsprachigen Raum.
Start
18.05.2015
Von
Softline AG
Eingestellt
30.04.2015
Ansprechpartner:
Thorsten Theuer
Projekt-ID:
895590
Vertragsart
Freiberuflich
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