Beschreibung
Our costumer is searching for a Support Consultant for Modernization and One2two Project (m/w) in Hannover
Task /Responsibilities :
- Steer and conduct contract negotiations with service providers in terms of new agreements, contract changes or optimizations
- Govern internal contract portfolio management including contract changes and adjustments, as well as termination management
- Implement best in class outsourcing contracts with flexible, precise and clear SLAs to ensure robust and cost efficient service delivery at high quality
- Resolving disputes in a timely manner
- Maintaining appropriate record
- Implement and optimize a program in order to monitor deliverables:
- Establish processes and procedures for continuous control of service quality, customer satisfaction, and productivity
- Ensure contractual implementation of requirements resulting from business continuity management and security management
- Identify and manage contractual risks
- Act as a contact person for Legal and Purchasing with respect to the IT Infrastructure outsourcing contracts
Skills:
- Strong ability to think in an analytical and strategic conceptual manner
- Strong service orientation and a clear focus on customer requirements
- Highly-developed ability to deal with conflicts in a constructive manner and to work under pressure
- Excellent teamwork and cooperation skills
- Strong independent and self-contained approach
- Strong persuasiveness and well developed communication skills
- Process orientation and focus on results
- Strong formal approach and legal orientation
- Excellent language skills in German and English
- Long-term working experience in an international environment
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Highly-developed and proven know-how in at least two of the following areas:
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translating service requests into contractual language
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formal and accurate contract monitoring
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Comprehensive IT know-how
Ansprechpartner:
promantis GmbH
Recruiting Team