Support Process Improvements & Quality Assurance (f/m)

Beschreibung

Tätigkeitenbeschreibung
Salim Wardak is searching on behalf of or client Freelance Support for following tasks and responsibilities:

Support on a subset of operational process and service specific topics in the department "Networks & Operational Security".

In particular we are searching for a Consultant (Junior or Senior) who will support us in the following:
•Support in the definition and set-up of a "Continual Improvement Process" for existing operational processes like Incident Management, Problem Management, etc.
•Definition of reporting requirements and quality assurance within the existing processes
•Creation of documentation, training material, etc.
•Delivery of service specifications for the "Networks & Operational Security" department based on incoming requests
•Support in Escalation Management process definitions and enhancements
•Support of IT Project Managers in day to day activities




Fähigkeiten (Must have)
Deutsch, Englisch