Beschreibung
Candidates must have the following three skills and experience
- Knowledge of English and German.
- Knowledge of how to set up and operate a call center.
- Experience in Genesys.
Short Description, Goals, Benefits
- Continuous prioritization, selection, evaluation, analysis and implementation of all requests from Demand.
- This includes a transparent communication in terms of scope, quality, time and budget on all topics across all phases of the product development cycle.
- Ensure realistic expectation management on Demand side.
- Multi-project-management with optimal cost-benefit-ratio.
Tasks & Responsibilities
- React openly to changing priorities describe effects to Demand.
- Interface of technology units to demand unit.
- Early involvement in ideation of new products or projects, delivering insights into technology trends, making proactive suggestions and giving hints about intelligent solutions.
- Responsible for input into PD process and execution of cost estimation.
- Overall responsibility for the scope requested by demand (Business, CS, Fraud, Legal, TO) and define requirements.
- Responsible for register the project for gatings for dedicated PDP-phases (eg IA, FA).
- Responsible for budget, which is needed for the upcoming gating.
- Accompanying of product development from scratch to delivery, balancing demand and supply needs.
- Steering project through the PDP (Gating process, Portfolio Planning, Trading options, dependencies).
- Representing demand interests in the budget and roadmap planning.
- Responsible for the coordination with demand, focusing on the roadmap planning & delivery and the product in-life management.
- E2E understanding of relevant business area and business processes specific to Telefónica.
- E2E understanding of IT environment and processes specific to Telefónica
- Communication skills.
- Project Management capabilities.
