Processmanager / PMO ITIL Cloud (m/w) 100%

Vertragsart:
Vor Ort
Start:
01.04.2015
Dauer:
6 Mt. + Option
Von:
NET4iCOM e.K.
Ort:
80% München, 20% Erlangen
SIPJOB-ID:
1052
Eingestellt:
17.03.2015
Land:
flag_no Deutschland
Projekt-ID:
869389

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Tätigkeitenbeschreibung
Operating Concept 

Description: 
· Definition of all operations processes internally, towards customers, R&D and suppliers

In detail:
Adapt and document ITIL and FITS processes, functions, job descriptions, work instructions for the IDA context. 

Example: 
Documentation of operations handbooks, processes and work instructions


Service design 
Description: 
· Service catalogue management
· Service level management
· Capacity management
· Availability management
· Service continuity management
· IS management
· Supplier management 

Example: 
Documentation of processes, roles & responsibilities, RACI, workflows and work instructions
Specific concept for catalogue, service level agreement

Service transition 
Description: 
· Transitions planning
· Change management
· Asset and configuration management
· Validation and testing
· Knowledge management
· Stakeholder management 

Example: 
Documentation of processes, roles & responsibilities, RACI, workflows and work instructions
Specific concept for release management.


Service operation 
Description: 
· Event management
· Incident and problem management
· Request fulfilment
· Access management 
Example: 
Documentation of processes, roles & responsibilities, RACI, workflows and work instructions
Specific organizational setup such as:
· Service desk
· Technical management
· Operations management
· Application management
Make best practice proposal for service operations interaction/communication.
Define requirements and support implementation of FITS framework and tool (ServiceNow)
adaptation, based on operations handbook.


Service continual improvement 
Description: 
· Service level management
· Service measurement, metrics
· Service reporting
· Knowledge management 
Example: 
Documentation of processes, roles & responsibilities, RACI, workflows and work instructions.
Specific concept for implementing CSI methodology, mindset and process.

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CV in english language please!

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Anforderungen
Boundary conditions
- Utilization of Industry standards such as ITIL, COBIT
- Adaptation of standard FITS.
- Definition of concept considering state of the art Cloud und Big Data technologies and related and required specific processes 
(e.g. data ingest, data monitoring, capacity management, big data volume related processes)
- Consideration of not fully IT controlled processes (e.g. ownership, deliverables from and collaboration with Corporate Technology)
ITIL++++ (excellent), > 4 yrs.
PMO++++ (excellent), > 4 yrs.