Beschreibung
Aufgabe:Incident Management:
· Resolve single- and cross technology incidents independently.
· Work with team members to resolve unusually complex or cross technology incidents.
Escalation Management:
· Work with others to help manage escalations through customer mid management level.
Problem Management:
· Proactively and reactively look or solutions to prevent problems from occurring in team/technology area.
Change Management/ Implementation:
· Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer infrastructure needs.
· May participate in a Change Advisory Board.
· Own move to production responsibly (create maintain Ops Guide/Manual and troubleshooting guides, handover to bare metal run)
Operations Maintenance:
· Perform maintenance for backend infrastructure (e.g. AV, Monitoring, Reporting, etc.)
Patch and Security:
· Analyze patches for compatibility with the infrastructure environment.
· Develop, implement and maintain automated patch procedures.
Configuration Management:
· Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design:
· Apply common solutions to meet highly complex customer infrastructure needs.
Quality:
· Provide continual Improvement recommendations for direct responsibility area (process improvement, technical standard updates, automation, etc).
Project Management:
· Participate and propose projects across technology, customers and/or end users areas, including transformation.
Complexity:
· Technology area
- Windows Server 2003 – 2016 (Administration; Server Configuration; Hardening; LVL 3 Trouble Shooting; Imaging (MDT); Scripting; AD; DFS; WSUS)
- Windows Cluster (File und SQL)
- SCOM (Administration; Configuration; Trouble Shooting)
- SQL (Administration; Server Configuration; Hardening; Trouble Shooting; Reporting Services; Clustering)
- Powershell
- Check_MK
- ESX skills (of advantage)
- Veeam (of advantage)
· Operational policies/standards
· Strategic policies/standards for team and technology area
Anforderung:
Complexity:
· Technology area
- Windows Server 2003 – 2016 (Administration; Server Configuration; Hardening; LVL 3 Trouble Shooting; Imaging (MDT); Scripting; AD; DFS; WSUS)
- Windows Cluster (File und SQL)
- SCOM (Administration; Configuration; Trouble Shooting)
- SQL (Administration; Server Configuration; Hardening; Trouble Shooting; Reporting Services; Clustering)
- Powershell
- Check_MK
- ESX skills (of advantage)
- Veeam (of advantage)
· Operational policies/standards
· Strategic policies/standards for team and technology area
Angestellter (m/w) oder Inhaber (m/w) oder Gründer (m/w) einer GmbH. Alternativ Bereitschaft zu einer Festanstellung
Darüber hinaus erfordert die Kundenumgebung eine Sabotageschutzüberprüfung.
Idealerweise bringen Sie diese bereits mit oder verfügen über den passenden Hintergrund sowie die Bereitschaft, um diese zu erlangen.
Umgebung/Sonstiges:
Einsatzort: Ottobrunn oder Ulm oder Friedrichshafen
Start: 01.12.2018 bis 30.06.2019
Beginn: 01.12.2018
Dauer: 30.06.2019
Branche: Luft- und Raumfahrt