Beschreibung
Technical Services Delivery Lead
For one of Germany's and Europe's largest clients, we are currently seeking an experienced Technical Services Delivery Lead.
You will join an dynamic environment where you will get the space to speak up your vision.
This will be a stable 12 months' contract in Frankfurt. Paying excellent rates (Possible extensions).
The ideal Technical Lead will have the following skills:- Related 4 years of College degree required
- 5+ years of MS Windows desktop operating system deployment experience required
- 5+ years of SCCM experience required
- Windows 7 or Windows 10, deployment experience required
- Knowledge of User State Migration Tool (USMT)
- Expertise on Desktop related Group Policy Objects (GPO)
- Proficiency in Software distribution & Patch Management
- Thorough understanding of Application Packaging and related processes
- Understanding/familiarity with Image Development and Management w/Microsoft MDT
- Solid Network Infrastructure Principles knowledge required
- Tier 3 and 4 Support in an Enterprise Desktop Environment Required
- Cross-Functional Team Leadership Experience in a large ITILv3 compliant Enterprise Environment is required
- Excellent communications skills, both verbal and written, are needed.
- Native/fluent German speaker and Fluent in English
Tasks & Responsibilities:
- Create and document desktop support processes for troubleshooting Software platforms specific to the client operating environments
- Create and document refresh strategies
- Assist with certification and documentation of Equipment and Software configurations.
- Assist our client's with technology assessments of equipment and software platforms
- Recommending and maintaining H/W Equipment Standards List.
- Participate in Hardware/Software Governance Board.
- Ensure enterprise management tooling features and capabilities are fully utilized to the client's benefit and sustenance of our life cycle management program
- Provide reporting for monitoring process.
- Provide leadership and establish formal Problem Management program with feeds from ITSM and SRMS systems and outputs to the client's Change Management process, work instructions for Service Desk, and Field Operations Personnel, and analysis reporting to Client and Customer's Account Management teams.
Please send in your CV/application for further details and an insight on similar upcoming positions.