Beschreibung
Title: Desktop Technician
Rate: 190 Euros per day
Duration: 6 months
Other: German and English speaking
Roc-search are looking for an experienced Desktop Technician on a contract basis for an immediate start, located on Neu Isenberg (Frankfurt), Germany. The ideal candidate will be fluent (written and spoken) in both German and English.
Working in a project based environment, this position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Desktop Technician Main Responsibilities include:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding/desktop support, printers, PDAs, BlackBerrys, iPhones, Android devices and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover as stated on the sit coverage requirements of each site (during working hours only)
Taking ownership of issues through to resolution on all appropriate requests.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Works with procurement staff to purchase hardware and software.
Desktop Technician Technical Skills:
Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications ie Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Effective communication by Engineer in English and local languages is mandatory