Beschreibung
Desktop Support Engineer ( Germany ) ( German ) ( 6 Month )
We have an exciting opportunity to contract 3 Desktop Support engineers in 3 multiple locations across Germany.
Key Responsibilities
. Address user tickets regarding hardware, software and networking
* Walk customers through installing applications and computer peripherals
* Ask targeted questions to diagnose problems
* Guide users with simple, step-by-step instructions
* Conduct remote troubleshooting
* Test alternative pathways until you resolve an issue
* Customise desktop applications to meet user needs
* Record technical issues and solutions in logs
* Direct unresolved issues to the next level of support personnel
* Follow up with clients to ensure their systems are functional
* Report customer feedback and potential product requests
* Help create technical documentation and manuals
Key Requirements
* Proven work experience as a Desktop Support Engineer or similar
* Hands-on experience with Windows/Linux/Mac OS environments
* Working knowledge of office automation products and computer peripherals, like printers and scanners
* Knowledge of network security practices and anti-virus programs
* Ability to perform remote troubleshooting and provide clear instructions
* Excellent problem-solving and multitasking skills
* Customer-oriented attitude
* BSc in Computer Science or relevant field
If you are interest please apply directly.