Beschreibung
We are looking for a Support Assistent SAP to work at our multinational client in Munich/Germany
Deliverable Service:
- Assistance with the provision and analyses of statistics for the Service Desk,
- Assistance in the preparation of monthly SLA compliancy reports
- Make suggestions, by running reports and analysing trends
- Monitoring, processing and clarification of User requests for on-demand services
- Execution of special tasks entrusted by the line-manager
Required skills
- At least 2 years of experience with helpdesk activities
- Experience in a SAP environment (SAP Vendor Master Data Management, SAP ERP [i. e.: FI, CO, MM, SD, PS], knowledge in HR services [i. e.: PA, PT, PY, PE, PD] would be an advantage)
- Open for the support of other applications (non-SAP applications)
- Experience service desk software like Jira, Zendesk, iET, Remedy, etc.
- Knowledge of ITIL
- Strong knowledge of MS Office 2010
- Dealing with the expected increase in the number of escalations and incidents
- Proven experience in working with people in a multinational, multicultural environment
- Excellent communication skills in English both orally and in writing.
- German language skills are also required
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 35 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.