Beschreibung
Dear Sir and Madame,We are looking for a Project Manager for our costumer in Munich.
The Project will be located mainly in Germany but you will also travel to Bangladesh.
Project Manager Service
Main tasks
• Ensure appropriate SLAs/OLAs with internal and external supporting organizations in place
• Review SLAs/OLAs targets and metrics where necessary
• Initiate, coordinate and agree appropriate actions to maintain or improve service levels
• Plan and organize regular preventive maintenance activities
• Analyze and review actual service performance against Service Level Agreements and Operational Level Agreements (OLAs)
• Evaluation and classification of incidents, events, problems and service requests
• Starting appropriate actions to solve the tasks within the Service Level Agreements (SLAs) e.g. assignment of incidents to service field engineers or the appropriate subcontractors
• Provide regular reports on service performance and achievement to the client and the Veridos management
• Participate in the planning, coordination and implementation of all service related issues in Veridos' customer projects (e. g. hardware and software installation, Factory Acceptance Tests and Site Acceptance Tests)
• Ensure alignment of Veridos' solutions to client business needs
The Project Manager Service has to ensure the:
• Scheduling of preventive and corrective maintenance activities
• Solving of incidents
• Conclusion of support contracts with product and service vendors
• Fulfillment of the contracted tasks of subcontractors and service partners
• Achievement of the agreed targets of the contribution margin 2 during the whole service lifecycle
• overall customer satisfaction
• Reporting of problems and changes
Your Profile:
• University Degree with technical Speciality (e. g. computer science, electrical engineering)
• Work Experience for at least 5 years at Project Management or Technical Service of complex IT-Systems or complex factory projects on international level
• Confidential attitude, assertiveness, distinctive communication skills
• High degree of Customer Orientation and intercultural Competence
• high Process- and Target Orientation
• ITIL & Project Management Certification (GPM, IGMA, PMI) is preferable
• negotiation level in French and English, good knowledge of German language will be an add-on
• willingness to travel
If you are interested, please sent me a personal e-mail with your Profile and Pricing.
Best Regards
Marina Baudrexl
Recruiting