Beschreibung
Task:• Responsible for the 2nd level support of all Middleware technologies(Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS, SFTP, Jboss, Apache and WebMethods) virtualization platform and infrastructure operations that underpin the delivery of business solutions.
• Provide 2nd level for incident and problem management support for Infrastructure Components and Services
• Work with vendors(IBM, Microsoft, Oracle) gathering best practices, infrastructure improvements and resolution of issues
• Drive continuous infrastructure optimization/automation from the technical side
• Provide proactive and reactive support for Production services, supporting production and non-production systems running in ITS within the specified area of responsibility
• Supporting business critical applications running within the area of responsibility of Production Services in ITS globally
• Documenting best practices and adhering to formal standards and processes as currently laid down
• Assessing, developing and implementing the infrastructure and server builds
• Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams
• Obtaining timely information from a variety of stakeholders
• Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model
• Assist with execution of Release to Production activities, acting as Internal Quality Gate
• Manages internal projects focused on hardware infrastructure and process improvement with related activities such as project planning, resource planning and reporting
• Participate in either a recovery manager or on-call follow-the-sun rotation, including weekends
Requirements (Must have):
Proficient in the following:
• Middleware Technologies (WebLogic, WebSphere MQ, WebSphere App Server, WebMethods)
• Web technology – Apache, IIS, Tomcat, Jboss
• File transfer solutions – FTPS and SFTP
• Operating Systems (HP-UX, LINUX, Windows)
• Scripting – Powershell, Unix Shell scripting
Working knowledge of the following will be an added advantage:
• RDBMS (Informix, Oracle, Informix XPS, Teradata)
• Monitoring/Management Frameworks (OpenView)
• Monitoring tool – Tivoli/SCAPM
• Ticketing Tool – GlobalServiceNow
ITIL and Prince2 Foundation Certified
Behavioral Skills
Ability to work in a multi-functional and multi-cultural environment where consensus is paramount
Strongly demonstrated leadership within team, in service and customer orientation with excellent customer relationship skills
Good time management and project management skills
Excellent oral and written communications skills.
Able to work under pressure
English fluent
Environment/Miscellaneous:
fulltime
Beginn: 01.09.2018 or later
Dauer: 28.02.2019
Branche: Logistik/Transport