Service Manager (ITIL)

Niedersachsen  ‐ Vor Ort
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Beschreibung

For our client in Hannover, we are currently looking for a Change Manager (ITIL)

Start: 3.9.2018
End: 29.3.2019
Volume: 40h/week
Location: Hannover
Remote: 1 day per week
Project language: English and German

Project background

The client is seeking external support to help stabilization + redesign of the Service management (ITIL) processes

Task
- Proactive analytical approach
- Prepare summaries for mid- and top-management
- Communicate to multiple stakeholder/key persons
- Editing of the ITIL framework, at least on the V3 Foundation level
- Handling of ITSM Tools (Service Now)
- Intensive verbal and written communication (German/English).
- Configuration management
- Change management:
- Advise in (Incident-, Problem-, Knowledge- and Service Request Management)
- Creation of documentation and training materials
- Performing trainings, guidance and assistance for support teams
- Creation of CMDB data quality reports
- Bringing transparency through Changes

Spoorthy Suneel

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Start
ab sofort
Dauer
8 months
Von
Michael Bailey Associates - Dusseldorf
Eingestellt
14.08.2018
Projekt-ID:
1614371
Vertragsart
Freiberuflich
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