Beschreibung
For our client in Hannover, we are currently looking for a Change Manager (ITIL)
Start: 3.9.2018
End: 29.3.2019
Volume: 40h/week
Location: Hannover
Remote: 1 day per week
Project language: English and German
Project background
The client is seeking external support to help stabilization + redesign of the Service management (ITIL) processes
Task
- Proactive analytical approach
- Prepare summaries for mid- and top-management
- Communicate to multiple stakeholder/key persons
- Editing of the ITIL framework, at least on the V3 Foundation level
- Handling of ITSM Tools (Service Now)
- Intensive verbal and written communication (German/English).
- Configuration management
- Change management:
- Advise in (Incident-, Problem-, Knowledge- and Service Request Management)
- Creation of documentation and training materials
- Performing trainings, guidance and assistance for support teams
- Creation of CMDB data quality reports
- Bringing transparency through Changes
Spoorthy Suneel
Michael Bailey International is acting as an Employment Business in relation to this vacancy.