Beschreibung
Für unseren Kunden suchen wir zum nächstmöglichen Zeitpunkt in freiberuflicher Tätigkeit eine/nSystem Operator/Consultant (m/w) in München
Laufzeit: 3 Monate
Einsatzort: München, Germany
Auslastung: 100 %
Start: ASAP
Jobbeschreibung:
Minimum 6+ Years of Experience in MS Office Consulting areas. German speaking is must.
Provide ongoing L3/L4 support to the following products:
• MS Office Versions
• MS Office 2007, 2010 and 2013
• MS Office 365 including Pro and Click to Run
• MS Office 365 Online/Mobile Apps for iOS Devices, Dynamics CRM, OneNote, Adobe Acrobat Reader
• MS Office Products
• MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Visio, MS Publisher, MS Lync Skype for Business
• MS OneNote, MS InfoPath, MS Standard Add-Ins, installing Office Suite 2013 e.g. O365 ProPlus C2R
• Language packs to be supported - DE-DE, EL-GR, EN-US, ES-ES, FA-IR, FR-FR, IT-IT, JA-JP, KO-KR, PL-PL, PT-BR, PT-PT, RU-RU, TR-TR, ZH-CN, ZH-TW
• MS Project
• MS Project Std., MS Project Professional, MS Project Professional with server connection, MS Project Professional with server connection via Terminal Server
• MS Project Web App
• MS Project Server
• Generic Add-Ins
• Add-In Microsoft Dynamics CRM (One View)
• Microsoft Standard Add-Ins
• Add-In BT Conferencing
• Adobe Acrobat – Reader, Standard, Professional, Digital
Key responsibilities
• Product Responsibility
• planning, coordination, implementation of software product, service packs and hot fixes
• maintenance and product support (customization, testing) and documentation (instruction, concept and processes)
• Provide sources, prepare release documents, create RDMS entries, create installation documents, functionality tests, acceptance of the scripting’s / installations, release of the software packages/applications
• Adjustments/configuration of the products (no development), determination of behavior of the products via Group Policies according to customer’s specifications
• Consulting
• Strategic consulting for the product usage
• Consulting and coaching of users for selection and usage of products
• Cooperation with affected areas/interfaces, assessment and analysis of change requests and VIP Support
• Support – processing and solution for trouble tickets etc.
This is support only, no development done. Gathering requirements by interacting with the business users and provide solution based on it. Good Knowledge on ITIL V3 Incident, Problem & Change Management. Ready to work in 24*7 support environment. Very good communication skills.
Sollten Sie uns bei diesem Projekt unterstützen können, so bitten wir um die Zusendung geeigneter Profile an
Vielen Dank im Voraus.
Kristina Bagner
Recruitment Assistant
Infoplus Technologies GmbH
14th Floor, Tower 185
Friedrich-Ebert-Anlage 35-37
60327 Frankfurt am Main
Germany
Tel:
Fax: