Beschreibung
Freelance Service Desk Analyst 1st/2nd line - Dortmund (Germany) - 6 month+ - Immediate Start
We are working with a leading global client of ours who are searching for a 1st/2nd Line Service Desk Analyst to work within their Global Service Desk Organisation. The Service Desk Analyst is responsible for providing support to end users and their devices and providing system level support for multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and offer specialised technical support for specific aspects of the network. The head office is based in near Dortmund, Germany, and will be for an initial 6 month period with the opportunity for extension.
Description:
- Troubleshooting complex problems and provide complete solutions to ensure a high level of customer satisfaction
- Proactively supporting all areas of IS&T on technical improvements/changes
- Creating self-help documentation for end users; Preparing documentation to use and support operational software tools, hardware and system software
- Managing ticket queue with speed and thoroughness by analysing issues, providing quick resolution and thorough documentation of resolution within the ticket
- Multi-tasking to ensure call handling as well as attaining Global Service Desk SLAs
- Performing 'roaming' tasks with efficiency, diplomacy, tact and professionalism
Requirements:
- University degree in Information Technology, Computer Science, a related degree field
- 1-2 years of related work experience
- Ability to work under pressure
- Enthusiastic, goal oriented team player with a service oriented attitude
- Exceptional troubleshooting skills
- Strong communication skills
- Quick to learn new technologies and keen to stay up to date
- Fluency in English (written and spoken) is required; additional fluency in German (written and spoken) is advantageous
If you would like to be considered for this opportunity, please apply or reply with your most recent CV, and I will get in touch to discuss further. Please feel free to pass this on to anyone else who you think might be interested.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.